terms of service
Terms of Service
Effective Date:
04/10/2025
Welcome to Friesen Agency. These Terms of Service ("Terms") govern your use of our website, communications, and services (“Services”), provided by Friesen Agency (“Company,” “we,” “our,” or “us”).
By accessing or using our Services, including our SMS communications, you agree to be bound by these Terms and our Privacy Policy.
1. Services Provided
Friesen Agency is a licensed insurance agency that provides insurance marketing, educational resources, and policy support services, which may include:
Insurance lead generation and communicationSMS/email communication for education, service, or marketing, Appointment scheduling and remindersClient onboarding and document assistanceCRM and automation workflows
We reserve the right to update, modify, or suspend any services without prior notice.
2. Consent to Receive Communications
By submitting your information through our website or forms, you provide express written consent to receive automated or manual communications from Friesen Agency, including SMS messages, phone calls, and emails. This includes:
Insurance quotesAppointment remindersPolicy updates or documentationPromotional or educational messages
You may opt-out at any time by replying STOP to any SMS message. For help, reply HELP or contact us at +1 888-270-4895. Message frequency varies.
Message and data rates may apply.
3. SMS & Messaging Compliance
To ensure compliance with A2P 10DLC and carrier requirements, we adhere to the following:
Opt-in is required before sending any SMS. Users must affirmatively consent via a web form, application, or written agreement.A clear description of message purpose and frequency is provided at opt-in.Messages include opt-out language: “Reply STOP to unsubscribe.”Opt-in records are securely stored and verifiable.A HELP message is available for support: “Reply HELP for help.”CTIA and TCPA guidelines are followed at all times.Friesen Agency is a licensed entity operating within regulatory boundaries.
We do not guarantee message delivery. Mobile carriers are not liable for delayed or undelivered messages.
4. User Responsibilities
As a user, you agree to:
Provide accurate contact and insurance information.Use our services for lawful purposes only.Not misuse our communication platform to mislead, spam, or impersonate others.
5. Payment Terms (if applicable)
Any fees or payments related to Friesen Agency services will be outlined in a separate agreement or invoice. Failure to pay may result in service suspension.
6. Intellectual Property
All original materials, including educational content, workflows, and branded materials, remain the property of Friesen Agency until full payment is received (where applicable).
7. Confidentiality
We will keep all client information confidential in accordance with HIPAA, TCPA, and industry regulations. Information may only be shared with authorized third parties for insurance processing or legal requirements.
8. Limitation of Liability
Friesen Agency provides services “as is” without warranty. We are not responsible for damages resulting from use, errors, or delays in our Services.
9. Termination
We may suspend or terminate your access to Services at any time for non-compliance with these Terms.
10. Governing Law
These Terms are governed by the laws of the state of Tennessee. Any disputes will be resolved in that jurisdiction.
11. Changes to These Terms
Friesen Agency reserves the right to modify these Terms. Updates will be posted on our website with the new effective date.
12. Contact Us
For any questions about these Terms, please contact us:
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888-270-4895
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